Customers

Customers

Areas of focus

  • Access to housing
  • Innovative and sustainable design
  • Sector leading customer service
Exceeding customer expectations is central to the Group's strategy of creating the leading home building platform in Ireland. We build for our customers and their families— the people who call our developments 'home'. To do this well, we need to know and understand them, their lives, and their everchanging needs. Only by putting our customers at the centre of how we plan, design, build and market can we create homes that will have lasting value in their eyes. Built around the objectives of access, quality and innovation, our customer service offering has brought a new professionalism to the industry.

Access to housing

Glenveagh is committed to building where our customers want to live at a price that is affordable. Therefore, we are focused not only on designing a residential unit or scheme that complies with regulations, but we also consider affordability in each locality in the context of the macroprudential regulations.

Innovative and sustainable design

Despite there being no published benchmarks in Ireland we engage an independent external firm to survey our customers with our people's remuneration linked to achieving the equivalent of 5-star status in the UK. The customer is core to our business, be that retail or institutional. At Glenveagh, we are committed to constantly evolving to deliver best in class product. The customer is central to our integrated planning and design approach. As part of this approach, we consider what our customers' requirements are in terms of:
  • Layout
  • Fit and finish
  • Natural surroundings
  • Public and private open space
  • Use of existing social infrastructure

Sector leading customer service

Exceeding customer expectations is central to the Group's strategy of creating the leading home building platform in Ireland. Despite there being no published benchmarks in Ireland we engage an independent external firm to survey our customers with our people's remuneration linked to achieving the equivalent of 5-star status in the UK. We deliver best in class after-sales service, maintenance plans and meaningful warranties for our clients providing further peace of mind with the sale of our product.

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